Google Drive “Unable to sync”

Google Drive (http://drive.google.com) has been long anticipated and finely here. I’ve been using it for the last three days and I put it through some tests and it has passed almost every one. One problem did arise, it got stuck with an error “Unable to sync” with no other information, to resolve the “Unable to sync” error I did the fallowing:

  • Restart Google Drive.
  • Enable diagnostic mode.
    1. Hold Shift and right click on the Google Drive icon.
    2. A new option “Enable diagnostic mode” will be in the list, select it.
    3. A new windows will show up, change the option “Log level” to “Debug”.
    4. Click the “Start logging” button.
  • After Google Drive gives you the Error “Unable to sync” open the debug file (Win7: %LOCALAPPDATA%\Google\Drive\sync_log.log)
  • Look through the log file for an error about some file/s not being able to sync.
  • Once you find the file/s remove them from their Google Drive folder/s on your system.
  • Restart Google Drive.
  • If after a restart Google Drive it is able to sync without any errors then you can manually upload the file/s that you had issues with through the Google Drive web interface (http://drive.google.com).

I have uploaded over 70GB of files and I have only had a problem with one file that happened to be one PSD file out of about 70 PSD files.

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